Argentina Hotels Travel :: The Positive Coach Approach: Call Center Coaching for High Performance

Argentina Hotels Travel - The Positive Coach Approach: Call Center Coaching for High Performance

List Price: $29.95
Argentina Hotels Travel Price: $29.95
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Manufacturer: AuthorHouse

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Binding: Paperback
Dewey Decimal Number: 650
EAN: 9781425978389
ISBN: 142597838X
Label: AuthorHouse
Manufacturer: AuthorHouse
Number Of Items: 1
Number Of Pages: 160
Publication Date: 2007-02-02
Publisher: AuthorHouse
Studio: AuthorHouse

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Editorial Reviews:

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

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